Refund Policy

This policy sets out the conditions and procedures for refunds of the paid plans of the Noryo service, according to the subscription channel. It supplements the General Terms and Conditions of Sale and applies without prejudice to the legal guarantees and the right of withdrawal.

Article 1 - Purpose

The purpose of this policy is to inform the Customer of the conditions under which a refund may be granted and of the procedures for requesting one.

Article 2 - Trial period

Where a free trial period is offered (seven days by default), no amount is charged before it ends. The Customer may cancel before the trial expires in order to avoid any charge; since no sum is due, no refund is then necessary.

Article 3 - Right of withdrawal

The right of withdrawal applies under the conditions set out in Article 14 of the GTCS. For a digital service whose performance has begun immediately with the Customer's express agreement and express waiver, withdrawal can no longer be exercised once the service has been fully provided.

Article 4 - Monthly and annual subscription

Cancellation takes effect at the end of the current period and no pro rata refund is due in respect of the period commenced, subject to the right of withdrawal and the legal guarantees. For an annual subscription, cancellation prevents renewal without, in itself, giving rise to a refund of the remaining months.

Article 5 - Purchases made on the website

For any request relating to a payment made on the website, the Customer writes to legal@noryo.app. Any refunds, where granted or legally due, are made to the original means of payment, within a reasonable time.

Article 6 - Purchases made through the App Store

Subscriptions taken out through the iOS application are billed by Apple. The corresponding refund requests fall to Apple and are made from the Customer's Apple account, in accordance with the App Store conditions. The Publisher has no control over these refunds.

Article 7 - Involuntary or erroneous charges

In the event of double billing, a charge after cancellation or a manifest error attributable to the Publisher, the Customer is invited to report it to legal@noryo.app; the amount unduly received is refunded after verification.

Article 8 - Currency

Refunds are made in the currency of the original transaction. The Publisher is not responsible for any discrepancies related to exchange rates or to fees applied by a third-party institution.

Article 9 - Legal guarantees

This policy applies without prejudice to the legal guarantees referred to in Article 16 of the GTCS, the enforcement of which is free of charge.

Article 10 - Request procedures

Any refund request is addressed to legal@noryo.app, together with the email address associated with the account and the information relevant to its processing (date, amount, reason).